This college job ad has been posted over 40 days ago...
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applicants
Telesales Representative
at NCO in Glassboro, NJ
NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO provides services through over 140 offices in Antigua, Australia, Barbados, Canada, India, Panama, the Philippines, Puerto Rico, United Kingdom and the United States.
Principal Responsibilities
Communicate withpotential Customers by phone to solicit orders and quote prices to persuade Customers to buy Client products or services.
Explain services and special promotions to customers adhering to script and NCO, Client, government regulations.
Complete appropriate paperwork and record necessary Customer sales information at time of sale.
Document status of all calls indicating leads generated or leads which could not be pursued due to either disconnected phone numbers or lack of interest.
Required to meet specified sales per hour goals and conversions per hour set by the Client while maintaining quality standards and adherence to Client requirements.
Participate in projects, duties, and other tasks assigned by management.
Maintain knowledge of functional area and company policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Job Requirements
Qualifications
High School Diploma or General Educational Development (GED) certificate.
Previous telesales experience a plus
Knowledge and understanding of NCO policies and procedures.
Knowledge and compliance with Do Not Call (DNC) and Telephone Consumer Protection Act (TCPA) guidelines.
Basic computer skills.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to work in multi-tasked environment.
Ability to prioritize and organize work.
Ability to adapt to a flexible schedule.
We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.
Work Environment:
Office environment
Ability to lift and / or move 20 pounds
M/F/H/V/EOE/AA
Principal Responsibilities
Communicate withpotential Customers by phone to solicit orders and quote prices to persuade Customers to buy Client products or services.
Explain services and special promotions to customers adhering to script and NCO, Client, government regulations.
Complete appropriate paperwork and record necessary Customer sales information at time of sale.
Document status of all calls indicating leads generated or leads which could not be pursued due to either disconnected phone numbers or lack of interest.
Required to meet specified sales per hour goals and conversions per hour set by the Client while maintaining quality standards and adherence to Client requirements.
Participate in projects, duties, and other tasks assigned by management.
Maintain knowledge of functional area and company policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Job Requirements
Qualifications
High School Diploma or General Educational Development (GED) certificate.
Previous telesales experience a plus
Knowledge and understanding of NCO policies and procedures.
Knowledge and compliance with Do Not Call (DNC) and Telephone Consumer Protection Act (TCPA) guidelines.
Basic computer skills.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to work in multi-tasked environment.
Ability to prioritize and organize work.
Ability to adapt to a flexible schedule.
We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.
Work Environment:
Office environment
Ability to lift and / or move 20 pounds
M/F/H/V/EOE/AA
Published at 13-11-2008
College ad viewed: 247 times
College ad viewed: 247 times