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Customer Service Intern
at Thomson Reuters in Ann Arbor, MI
The Company
Thomson Reuters is the world's leading source of intelligent information for businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare and media markets, powered by the world's most trusted news organization. With headquarters in New York and major operations in London and Eagan, Minnesota, Thomson Reuters employs more than 50,000 people in 93 countries. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com.
The Opportunity
The primary responsibility of a Customer Service Intern is to represent Thomson Reuters to our customers. As a member of the Customer Service Team, Interns are responsible for providing helpful assistance to users in an effective, courteous, and prompt fashion. Customer Service Interns must be conscientious and proactive in servicing the needs of our customers.
This position will run from October 6th, 2008 through June 30th 2009.
Primary Responsibilities:
• Maintains post-sales contact with clients in order to facilitate a positive and productive long-term relationship.
• Make proactive calls to recent software purchasers to assess the success of the implementation and to solicit feedback regarding their experiences with Thomson Reuters and our products.
• Promote self-service options and explain basic tools within the software to help maximize their relationship with Thomson Reuters.
• Assist with renewals of specific Thomson Reuter's products and services.
• Take inbound renewal calls during peak periods.
• Request shipment of additional documentation and media as necessary to support customers.
• Correct firm demographics in our database; emails and addresses
• Keep a positive, upbeat, attitude while encouraging team members. Help continue to build a positive and functional team environment.
• Work in a very fast-paced, information-intense environment while delivering quality experience.
• Each intern has personal and department goals to reach on a daily/monthly basis.
• Assist Customer Service team members on various projects and tasks.
• Assist with our Service Reception team by routing calls and faxes throughout the company.
• Collaborate with other departments, as necessary, to expedite the resolution of post-sales customer concerns.
• Some college coursework or experience in a customer service capacity required, college degree preferred.
• Negotiation skills
• Strong communications skills
• Competency in basic computer skills
• Upbeat and friendly with a customer service oriented attitude
• Enjoy working with and helping people
• Proficiency in use of Microsoft Desktop Applications
• Desire to work and contribute in a team-based organization
• Desire and ability to work in a fast-paced, information-intense environment.
Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.
Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.
Thomson Reuters is the world's leading source of intelligent information for businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare and media markets, powered by the world's most trusted news organization. With headquarters in New York and major operations in London and Eagan, Minnesota, Thomson Reuters employs more than 50,000 people in 93 countries. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com.
The Opportunity
The primary responsibility of a Customer Service Intern is to represent Thomson Reuters to our customers. As a member of the Customer Service Team, Interns are responsible for providing helpful assistance to users in an effective, courteous, and prompt fashion. Customer Service Interns must be conscientious and proactive in servicing the needs of our customers.
This position will run from October 6th, 2008 through June 30th 2009.
Primary Responsibilities:
• Maintains post-sales contact with clients in order to facilitate a positive and productive long-term relationship.
• Make proactive calls to recent software purchasers to assess the success of the implementation and to solicit feedback regarding their experiences with Thomson Reuters and our products.
• Promote self-service options and explain basic tools within the software to help maximize their relationship with Thomson Reuters.
• Assist with renewals of specific Thomson Reuter's products and services.
• Take inbound renewal calls during peak periods.
• Request shipment of additional documentation and media as necessary to support customers.
• Correct firm demographics in our database; emails and addresses
• Keep a positive, upbeat, attitude while encouraging team members. Help continue to build a positive and functional team environment.
• Work in a very fast-paced, information-intense environment while delivering quality experience.
• Each intern has personal and department goals to reach on a daily/monthly basis.
• Assist Customer Service team members on various projects and tasks.
• Assist with our Service Reception team by routing calls and faxes throughout the company.
• Collaborate with other departments, as necessary, to expedite the resolution of post-sales customer concerns.
• Some college coursework or experience in a customer service capacity required, college degree preferred.
• Negotiation skills
• Strong communications skills
• Competency in basic computer skills
• Upbeat and friendly with a customer service oriented attitude
• Enjoy working with and helping people
• Proficiency in use of Microsoft Desktop Applications
• Desire to work and contribute in a team-based organization
• Desire and ability to work in a fast-paced, information-intense environment.
Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.
Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.
Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.
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Published at 28-07-2008
College ad viewed: 100 times
College ad viewed: 100 times