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Desktop Support Intern
at Interpublic Group of Companies in Norwalk, CT
Description:
Purpose:
Handle customer requests/issues as they come in to resolution, using their ability to communicate technical information to a possible non-technical audience.
Duties:
• Provide timely end-user computer support for a variety of issues.
• Identifies, researches, and resolves technical problems for desktop and software related issues .Provides timely, professional courteous customer service support.
• Accurately resolves most issues so that the end user/client does not experience a loss in productivity.
• Support end users remotely by responding email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Other duties as assigned.
Problems/Challenges faced:
The Desktop Support Analyst Intern position relies on the use of predefined issue resolution techniques, procedures and sequential routines to handle and resolve issues. May use or have access to a knowledge base system or equivalent pre-established and defined guidelines as a resource in determining the appropriate method of resolving end user’s computer issues. Our clients are comprised of a multitude of advertising agencies that are actively working towards establishing desktop software and computer hardware standards. As a result, the analyst is expected to quickly scope out the client’s computing environment before working towards a timely issue resolution.
Education and Experience Required:
• The position holder should have a working knowledge of MAC and/or PC software and hardware equipment, as well as the ability to analyze and solve routine and semi-routine computer problems.
• Experience in troubleshooting hardware, software, network and remote access problems is desirable.
• Person must be working toward obtaining a bachelor’s degree
• Some help desk or desktop experience a plus
Reporting Relationship/Hours
Intern will report to the Support Team Manager. Hours will be 20-30 hours per week.
Purpose:
Handle customer requests/issues as they come in to resolution, using their ability to communicate technical information to a possible non-technical audience.
Duties:
• Provide timely end-user computer support for a variety of issues.
• Identifies, researches, and resolves technical problems for desktop and software related issues .Provides timely, professional courteous customer service support.
• Accurately resolves most issues so that the end user/client does not experience a loss in productivity.
• Support end users remotely by responding email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Other duties as assigned.
Problems/Challenges faced:
The Desktop Support Analyst Intern position relies on the use of predefined issue resolution techniques, procedures and sequential routines to handle and resolve issues. May use or have access to a knowledge base system or equivalent pre-established and defined guidelines as a resource in determining the appropriate method of resolving end user’s computer issues. Our clients are comprised of a multitude of advertising agencies that are actively working towards establishing desktop software and computer hardware standards. As a result, the analyst is expected to quickly scope out the client’s computing environment before working towards a timely issue resolution.
Education and Experience Required:
• The position holder should have a working knowledge of MAC and/or PC software and hardware equipment, as well as the ability to analyze and solve routine and semi-routine computer problems.
• Experience in troubleshooting hardware, software, network and remote access problems is desirable.
• Person must be working toward obtaining a bachelor’s degree
• Some help desk or desktop experience a plus
Reporting Relationship/Hours
Intern will report to the Support Team Manager. Hours will be 20-30 hours per week.
Published at 25-07-2008
College ad viewed: 107 times
College ad viewed: 107 times